Terms and Conditions of Use – Nytra
Last updated: August/2025
L DE O BASSILI SOLUÇÕES EM INTERNET LTDA, registered under CNPJ nº 18.119.606/0001-06, headquartered at Rua Dona Mariana, 36/102, Botafogo, Rio de Janeiro/RJ, hereinafter referred to as “Nytra”, establishes these Terms and Conditions of Use (“Terms”), which govern the access to and use of its customer service automation platform powered by artificial intelligence.
1. Acceptance
By using Nytra’s services, the Client declares that they have read, understood, and agreed to these Terms and to the Privacy Policy, available at www.nytra.com.br.
2. Definitions
Client/Contracting Party: clinic, course, institution, or company that contracts Nytra.
End User: natural person who interacts with Nytra’s AI agent on behalf of the Client.
Platform: software, AI agents, CRM, and integrations provided by Nytra.
Interactions: messages sent and received by the AI agents during customer service.
3. Services provided
Nytra provides Clients with:
Automated and intelligent 24/7 service
Lead qualification during conversations
Scheduling, rescheduling, and reminders
Automated follow-up of inactive leads
CRM to centralize contacts, history, and organization
Strategic reports and insights
Services vary depending on the contracted plan: Nytra GO, Nytra Starter, or Nytra Boost.
4. Plans, payment, and billing
Subscription is made through monthly plans, which establish usage limits (e.g., number of interactions and available features).
Payment is monthly, exclusively via bank slip (boleto bancário) issued by Nytra.
Failure to pay by the due date may result in temporary suspension or cancellation of access to the Platform.
Plan changes may occur at the Client’s request or due to the need for adjustment to the actual usage volume.
5. Nytra’s obligations
Nytra undertakes to:
Provide the Platform as contracted
Configure and implement automated flows according to information provided by the Client
Provide technical support, under the conditions of the contracted plan
Process personal data in accordance with the LGPD, acting as a Data Processor
6. Client’s obligations
The Client undertakes to:
Act as the Data Controller of the personal data processed in their account
Provide correct, complete, and up-to-date information for configuration and use of the Platform
Be responsible for creating and maintaining backups of conversations in their own WhatsApp account
Use the Platform only for lawful purposes, refraining from any abusive or fraudulent use
7. Intellectual property
All software, automation flows, trademarks, and logos of Nytra are its exclusive property. Copying, modifying, reverse engineering, or unauthorized use is strictly prohibited.
8. Limitation of liability
Nytra shall not be liable for failures or unavailability in third-party platforms, such as WhatsApp, Instagram, or external CRMs.
Nytra is not responsible for the content of messages exchanged between the Client and their end users.
The Platform is provided “as is,” without guarantee of uninterrupted operation or freedom from errors.
9. Termination and cancellation
The Client may terminate the contract at any time, with a prior notice of 30 (thirty) days.
Outstanding financial obligations shall remain payable even after cancellation is requested.
Nytra may suspend or immediately terminate access in cases of default or misuse of the Platform.
10. Confidentiality
Nytra undertakes to keep all technical and commercial information of the Client confidential, except when disclosure is required by consent, legal obligation, or court order.
11. Amendments to the Terms
Nytra may update these Terms at any time. Relevant changes will be communicated to Clients in advance by email or within the Platform. The most current version will always be available at www.nytra.com.br.
12. Jurisdiction
The courts of Rio de Janeiro/RJ, Brazil, are elected to settle any disputes arising from these Terms, with express waiver of any other, no matter how privileged it may be.
Terms and Conditions of Use – Nytra
Last updated: August/2025
L DE O BASSILI SOLUÇÕES EM INTERNET LTDA, registered under CNPJ nº 18.119.606/0001-06, headquartered at Rua Dona Mariana, 36/102, Botafogo, Rio de Janeiro/RJ, hereinafter referred to as “Nytra”, establishes these Terms and Conditions of Use (“Terms”), which govern the access to and use of its customer service automation platform powered by artificial intelligence.
1. Acceptance
By using Nytra’s services, the Client declares that they have read, understood, and agreed to these Terms and to the Privacy Policy, available at www.nytra.com.br.
2. Definitions
Client/Contracting Party: clinic, course, institution, or company that contracts Nytra.
End User: natural person who interacts with Nytra’s AI agent on behalf of the Client.
Platform: software, AI agents, CRM, and integrations provided by Nytra.
Interactions: messages sent and received by the AI agents during customer service.
3. Services provided
Nytra provides Clients with:
Automated and intelligent 24/7 service
Lead qualification during conversations
Scheduling, rescheduling, and reminders
Automated follow-up of inactive leads
CRM to centralize contacts, history, and organization
Strategic reports and insights
Services vary depending on the contracted plan: Nytra GO, Nytra Starter, or Nytra Boost.
4. Plans, payment, and billing
Subscription is made through monthly plans, which establish usage limits (e.g., number of interactions and available features).
Payment is monthly, exclusively via bank slip (boleto bancário) issued by Nytra.
Failure to pay by the due date may result in temporary suspension or cancellation of access to the Platform.
Plan changes may occur at the Client’s request or due to the need for adjustment to the actual usage volume.
5. Nytra’s obligations
Nytra undertakes to:
Provide the Platform as contracted
Configure and implement automated flows according to information provided by the Client
Provide technical support, under the conditions of the contracted plan
Process personal data in accordance with the LGPD, acting as a Data Processor
6. Client’s obligations
The Client undertakes to:
Act as the Data Controller of the personal data processed in their account
Provide correct, complete, and up-to-date information for configuration and use of the Platform
Be responsible for creating and maintaining backups of conversations in their own WhatsApp account
Use the Platform only for lawful purposes, refraining from any abusive or fraudulent use
7. Intellectual property
All software, automation flows, trademarks, and logos of Nytra are its exclusive property. Copying, modifying, reverse engineering, or unauthorized use is strictly prohibited.
8. Limitation of liability
Nytra shall not be liable for failures or unavailability in third-party platforms, such as WhatsApp, Instagram, or external CRMs.
Nytra is not responsible for the content of messages exchanged between the Client and their end users.
The Platform is provided “as is,” without guarantee of uninterrupted operation or freedom from errors.
9. Termination and cancellation
The Client may terminate the contract at any time, with a prior notice of 30 (thirty) days.
Outstanding financial obligations shall remain payable even after cancellation is requested.
Nytra may suspend or immediately terminate access in cases of default or misuse of the Platform.
10. Confidentiality
Nytra undertakes to keep all technical and commercial information of the Client confidential, except when disclosure is required by consent, legal obligation, or court order.
11. Amendments to the Terms
Nytra may update these Terms at any time. Relevant changes will be communicated to Clients in advance by email or within the Platform. The most current version will always be available at www.nytra.com.br.
12. Jurisdiction
The courts of Rio de Janeiro/RJ, Brazil, are elected to settle any disputes arising from these Terms, with express waiver of any other, no matter how privileged it may be.